As soon as we get your request, we send an email assuring that we have viewed it and are working on it. Once the order leaves from Cactana to your home, we will send a second mail getting you advised about the delivery.

You will be able to return our products if the product arrives out of condition or if there is some mistake with the order. For example, if we serve a variety that had not been requested. In this case Cactana will make charge of all the expenses of the devolution.

Once warns you that your order has been handed to the delivery company, this will take between 48 and 72 hours to arrive at home. All the orders which arrive on Thursday and Friday to Cactana will not be handed to the delivery company until Tuesday of the following week. This is our way to assure us that it will serve the cactus or plants in their best quality state.

Yes, for special events we want that our cactus and plants arrive to you in an optimal state. For this reason, we recommend that the orders of these requests are made in advance of fifteen days.

The most important thing is keeping the cactus in a sunny area, especially in the winter although they can bear temperatures near about 0ºC will have to have to take a look at them if the temperature goes down and protect them.

The cactus needs to be irrigated, and you have to follow the instructions placed in the description of the product.

Don’t worry about that, you can contact us via email cactana@catana.com. You only have to tell us your doubts and questions and leave your telephone number, and we are going to respond to you as soon as possible.